Installing Live Support for Telligent Community 5.6

The following guide shows the steps to implement a Cute Live Support into Telligent Community application. If you haven't downloaded the software, please download the software copy from here.

1. Unzip file and copy CuteChat client files to the Telligent Community solution.

The following files/folder should be deployed to the root of your Telligent Community Server installation.

• CuteSoft_Client
• global.asax
• Utility
• Themes
• CuteChatMail.config

2. Deploying CuteChat.dll assembly and license file

The following files should be deployed to bin directory of your Telligent Community Server installation.

• CuteChat.dll
• CuteChat.AppCode.dll
• CuTeliveSupport.lic

3. Setup database

Execute the Chat SQL file(SQLScripts\cutechat5.sql) against your Telligent Community to create the necessary tables.

4. Setup Live Support Operator application

The Live Support Operator application (LiveSupportOperatorClient.msi) should be installed on all operator's machines.

5. Logging in operator client using username "admin":

When you initially open the program you will see the screen below:

• Web service Url: The Url of your website which contains CuteSoft_client folder.
• User name: The operator user name.
• Password: The operator password.
• Remember password: Check this box, if you want to save this password for next login.
  
  Go toWindows->Start->All Programs->Cute LiveSupport->Config Live Support Operator to set default value of Web service Url:
  <add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>
  
  Important note about Web service Url
  You must upload your CuteSoft_client folder to this exact location. For example, if the folder is located at http://yoursite.com/livesupport/CuteSoft_Client, then the URL here is http://yoursite.com/livesupport. Incorrect URL can cause exceptions.

6. Create departments and assign CS users as operators

a. In the "Departments/Agents" panel, right click, click the "New Department" menu, then add departments.



b. Select the department, right click, click the "New Agent" menu, then add new agents.



c. If you want to remove the agent, please select the agent, right click, click the "Remove Agent" menu.