Support forums

When we type a line in the operator console and press "Enter" it does not "SEND" the line automatically like it does on the web visitor chat client. Is there a way to make operator console do this?

 

 SOLVED...see below

costalivin,

 

It's strange. The "Enter" key of operator console should work.  Can you check which version of CuteSoft.chat.dll you are using?

 

If you are not using version 3.1.1, please upgrade to the lateset version.

 

 

Please note that  when upgrading you need to resinstall the operator console , run the upgrade SQL, update the CuteSoft.chat.dll and all the client files.

 

Keep me posted

 

 

 

 

 

 

 

 

Adam,

I just downloaded/installed last week. should have all the latest.

 

I have CuteSoft.Chat.WinClient.dll on my computer. File version 1.0.0.0 of 10/4/06

 

The server has CuteSoft.chat.dll

Description says "CuteSoft.chat 3.1.1 Release"

File version 3.1.0.0

Date is 10/27/2006

 

I reinstalled the op console and still, on operator console, [Enter] key does new line, not SEND.

What next?

 

Are you sure you reinstall the operator console as well?

 

Please check this movie:

 

 

 

 

 

Yes I reinstalled. I have one (developer's) machine that the OpCon works fine on, just like your movie. But the other two of my XP sp2 all patches, IE6 machine I hit [enter] and it just does an enter!

Also, entering a message with [CTL][ENTER] for new lines works fine as long as I dont put in two in a row. Then the message never gets sent to the client. E.G.
------------
Try this:[ctl][enter]
1) do this[ctl][enter]
2) do that[ctl][enter]
[ctl][enter]
[ctl][enter]
Did that do it?[enter]
------------

I have the same issue; when I chat with customers and hit enter I get a carriage return, my message does not post

Adam,

We have confirmed this bug is on every operator workstation EXCEPT the operator workstations of developers. The developers have (or did have) Visual Studio installed. You will duplicate this bug if you install your console on a clean XP sp2 machine (that has not had Visual Studio or other developer tools on it.)

 

I was expecting a fix last week, please let us know when we can get an update.

Guys,

 

This is a problem with Microsoft.mshtml.dll 7.0. We use the Microsoft MSHTML control, so our application binds to version
7.0.3300.0 of Microsoft.mshtml.dll (the default MSHTML dll in VS2005). But it seems that the release of these applications (while using mshtml 7.0) will only work on computers with Visual Studio 2005 installed. Any computer without VS 2005 will still use mshtml 6.

 

Solution:

 

Please download the following file and run it.

 

 

 

 

 

 

Adam,

Success! The PIA update fixes the operator console [ENTER] problem.

Will there be a new .msi for the console that incorporates this MSHTML version? I would not want my operators to have to do two separate installs.

-m