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Support forums » Products » Cute Live Support » Re: When the operator is offline

When the operator is offline

Last post 08-08-2008, 2:58 PM by Adam. 5 replies.


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01-27-2008, 10:00 AM 36573

speech
Joined on 01-20-2008
Posts 33

When the operator is offline

Reply Quote

Hi Adam,

followin suggestions of a previous post, I have changed "SupportRedirect.aspx" so that when there are no available operator the user is redirected to our web site feedback form. It works fine, but here is the question: how to avoid that the click on the "offline" buttton open a popup window?

01-27-2008, 10:10 PM 36578 in reply to 36573

Adam
Joined on 09-23-2003
Aurora, ON
Posts 14,775

Re: When the operator is offline

Reply Quote

speech,

You need to merge SupportRedirect.Aspx and Support-Image-Button.js.aspx into one file.

When no no available operator, it will redirect to your own feedback form.

In Support-Image-Button.js.aspx, please check this funtion:

function OpenLiveSupport()

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

08-08-2008, 12:04 PM 42841 in reply to 36578

Joshl77
Joined on 08-08-2008
Posts 3

Re: When the operator is offline

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I would like to do this as well. Can you be more specific about what needs to be done? Also, would any additional files need to be modified?

08-08-2008, 12:17 PM 42843 in reply to 42841

Adam
Joined on 09-23-2003
Aurora, ON
Posts 14,775

Re: When the operator is offline

Reply Quote

Please open CuteSoft_Client\CuteChat\SupportCustomer.aspx and modify the following code:

function RedirectIfNoResponse()
{
location.href="SupportFeedback.aspx"+'<%=Request.Url.Query%>'
}

2. Open CuteSoft_Client\CuteChat\SupportRedirect.Aspx and modify the following code:

Response.Redirect("SupportFeedback.aspx"+Request.Url.Query);

08-08-2008, 12:31 PM 42846 in reply to 42843

Joshl77
Joined on 08-08-2008
Posts 3

Re: When the operator is offline

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The correct page opens, but it is appearing in a pop-up window. Is there any way to make it load in the same/current window (not in a pop-up)? Thanks!

08-08-2008, 2:58 PM 42851 in reply to 42846

Adam
Joined on 09-23-2003
Aurora, ON
Posts 14,775

Re: When the operator is offline

Reply Quote

Joshl77,

You need to modify the following file directly.

CuteSoft_Client\CuteChat\Support-Image-Button.js.aspx