Live Support Benefits
Live Support Solutions from CuteSoft allow your organization to engage your website
visitors in new and exciting ways.
By turning your website into a live environment where you can build real relationships
with your customers, your organization will benefit in a number of ways:
Provide live online customer support
Add live support to your website as a new line of communication between your customer
service, help desk, call center representatives and your website visitors to improve
your response times and make your team more efficient.
Monitor Traffic
Many wonder just how effective their web site really is. How much traffic do we
actually receive? Is our web site marketing working? With Cute Live Support, you
can see who is on your site, where they are looking or even where they came from.
Proactive Sales
Why wait for visitors to request support when members can proactively assist them?
With a click of a mouse, members can automatically open a chat window on visitor's
computer and provide support or close a sale!
Reduce customer support costs
Providing online customer support via live support as an alternative to traditional
phone and e-mail is not only preferred by your customers, but its also more cost
effective.
Help answer pre-sales questions
If a potential visitor has a question, chances are if they don't get it answered
right away, they will leave and never come back. Live support gives customers a
one-click solution to getting their questions answered immediately.
Reduce shopping cart abandonment
Give your potential customers immediate access to someone at critical points of
the buying process. According to Forrester Research, 66% of all shopping carts are
abandoned for service related issues.
Improve customer loyalty and satisfaction
The typical response time to customer inquiries via e-mail is over 24 hours, and
many go completely unanswered. Web based chat provides live help immediately, letting
your customers know that your organization cares about all their needs.
Convert more visitors into customers
With live help you can convert your website from a place people go to learn about
you, to a place where you are building strong relationships with each and every
visitor, and converting those relationships into sales. Rather than having a potential
customer simply read your marketing materials, you can let them interact directly
with your organization, or collect the critical information you need to improve
your business.
Unlimited operators, Unlimited departments
Create unlimited departments, assign an unlimited number of operators to each department.
It's not a host solution. You own it.
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